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Design as Hospitality: writing on design, leadership, and member experience.

Latest

Oct
06
Patterns #003: The War for Talent, LLMs are a Dead End, and Vacheron’s Louvre Display

Patterns #003: The War for Talent, LLMs are a Dead End, and Vacheron’s Louvre Display

On the leverage of talent, the cost of abandoning product development, why LLMs will not get us to AGI, and the audacity to do incredible things.
6 min read
Oct
03
The Art of Product Development is Finding Truths

The Art of Product Development is Finding Truths

Everyone focuses on what to build. Not enough on why.
2 min read
Sep
01
3 Signals to Hire a Founding Designer

3 Signals to Hire a Founding Designer

A practical guide for founders on when to hire a founding designer and how to bridge the gap until you're ready
7 min read
Mar
27
The Strategic Art of Saying No: How Positioning Creates Competitive Advantage

The Strategic Art of Saying No: How Positioning Creates Competitive Advantage

Strategy isn't just choosing what to do—but deliberately deciding what not to do.
17 min read
Feb
23
Patterns #002: Shoes & Bags, Hardware & Software, and K-Pop Design

Patterns #002: Shoes & Bags, Hardware & Software, and K-Pop Design

On doing things differently, the lasting power of the Birkin, and design's cultural impact on the music industry.
7 min read
Jan
17
Designer as Strategist

Designer as Strategist

Design leaders today shape experiences, entire business strategies, market positioning, and organizational culture.
6 min read
Dec
28
Patterns #001: The State of Luxury Fashion in 2024

Patterns #001: The State of Luxury Fashion in 2024

Looking at luxury fashion's down year, the strategies of the outliers in Brunello Cucinelli and Mui Mui, and the creative director carousel
13 min read
Aug
04
How to Build The Future: Lessons from Zero to One

How to Build The Future: Lessons from Zero to One

The term “zero to one” has become so common that it's lost its meaning. But analyzed in-depth, it has valuable lessons for startup builders.
33 min read
Jun
20
Creativity is An Act of Rebellion

Creativity is An Act of Rebellion

Why do we create? And more importantly, why must we create?
5 min read